Online Course Category: Recorded Seminars

Increasing Customer Satisfaction (Live at CARS 2009)

This course was a big hit at CARS in Las Vegas of 2009. It teaches the secrets to customer satisfaction and 8 proven ways to increase yours. Everyone knows that referrals are the best customers because they come prequalified and spend more on their vehicles – This course gives you a tested and proven method for doubling your referrals overnight. Happy clients refer more. Discover how to make your clients raving fans and your best marketing source.

$89.00

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Increasing Technician Productivity (Live at CARS 2009)

This fast paced class is designed to help you understand how to increase your productivity and manage your staff. The systems, processes, QA and management necessary to maintain 100% plus productivity are taught. The class is designed to go through the reasons why techs, service advisors and managers believe that productivity is low and remove all excuses. Proven methods for increasing productivity and profits are taught along with non-threatening management techniques that get employees to perform.

$89.00

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