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12 Customer Acquisition Strategies for Acquiring New Service Customers
This class teaches 12 strategies for acquiring new customers. These methods are currently being successfully used in the industry. You will learn about creating a Benefits Statement and using it in your advertising to increase your new customer count. |
$79.00
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15 Customer Retention Strategies
This class teaches 15 strategies for guaranteeing that your customers never goes anywhere else and willingly gives you referrals. These methods are currently being used in successful shops across the country with amazing results. |
$79.00
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7 Steps To Negotiating
This class is designed to teach managers, owners and any one else that needs to manage people, the skills to negotiate and get what you want. If you are frustrated with your employee’s performance or if you have a difficult time getting your employees to do what you want you should take this class. |
$89.00
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Basic Numbers for a Successful Automotive Service Business
Basic Numbers for a Successful Automotive Service Business teaches you the basic numbers that you need to know to properly, understand, predict and plan your business; what they are, what they mean, where to find them and how to get them. The numbers and math are given to you in simple terms with simple math. Be sure to download the workbook to get all the formulas to figure out where your money is going. |
$99.00
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Fluid Exchange Sales Scripts
Many shop owners and service advisors have asked us to record how we sell fluid exchanges. Now you can listen to an expert sell the common fluid exchanges - Brakes, Coolant, Transmission and Power-Steering. Learn how to build value before you sell and almost guarantee a yes. |
$34.00
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Handling a Phone Shopper for Automotive Repair
This class is about handling phone price shoppers. You will be taught proven techniques to handle the first price question and the last. You actually watch a professional handle several different phone price questions and learn how to shift most price shoppers to appointments. You will learn an easy way to determine if this is your customer and if they are worth fighting for. |
$59.00
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Increasing Customer Satisfaction (Live at CARS 2009)
This course was a big hit at CARS in Las Vegas of 2009. It teaches the secrets to customer satisfaction and 8 proven ways to increase yours. Everyone knows that referrals are the best customers because they come prequalified and spend more on their vehicles – This course gives you a tested and proven method for doubling your referrals overnight. Happy clients refer more. Discover how to make your clients raving fans and your best marketing source. |
$89.00
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Increasing Technician Productivity (Live at CARS 2009)
This fast paced class is designed to help you understand how to increase your productivity and manage your staff. The systems, processes, QA and management necessary to maintain 100% plus productivity are taught. The class is designed to go through the reasons why techs, service advisors and managers believe that productivity is low and remove all excuses. Proven methods for increasing productivity and profits are taught along with non-threatening management techniques that get employees to perform. |
$89.00
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Marketing Your Auto Shop Online (SEO)
This is a pre-recorded Digital Marketing & Search Engine Optimization webinar by Darren Farnsworth. This 80 minute class covers the following topics
- Search Engine Optimization 101 - Rules & Myths
- Online Local Listings on Google / Yahoo / Bing & how to get there
- Website Analytics - They are free and you should use them
- Website Conversions - How to measure the value of your visitors
- SEO Suggestions for your shop
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$19.00
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The Service Technician Ten Minute Look Over
This class is designed to to teach a technician how to look over a vehicle in a manner that will benefit the shop, the customer & ultimately himself. You will find the methods & proceedures taught here are very easy to follow. Once this skill set is learned & performed repeatadly, the chance of over looking services & repairs will be greatly reduced. Thus creating additional revenue for the shop & tech. In addition, lets not forget the happy customer. |
$49.00
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Understanding & Creating Effective Pay Plans
This class is designed to give you all the information you need to build pay plans for your employees that will help motivate, manage, and keep your margins in place. 6 different pay plans are discussed and the class is full of valuable information that will help you create pay plans that allow you and your employees' to win |
$119.00
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