Members of Automofo.com may use and rebrand any one of our resourceful automotive documents below. All documents have been created in Microsoft Word or Microsoft Excel and are unprotected so that you can edit these to fit your business. We have created some sample documents in Adobe Reader to give you an idea of what is available.
GENERAL ( samples are bolded)
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Action Commitment Agreement Form
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Appointment Booking Process Map
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Commitment Form
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Greeting Customers Process Map
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Message Taking Process Map
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Phone Answering & Routing Process Map
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Production Standards
- Standards Sheet
- The 5 C's
MARKETING MATERIALS
- 2nd Visit & Referral Checks Letter
- Customer Satisfaction Survey
- Preferred Customer Letter
- Recommended Services Check / Coupon
- Recommended Services Letter
- Thank You Letter
>> Tech Acquisition
- Technician Ad (1)
- Technician Ad (2)
- Technician Ad (3)
- Technician Ad (4)
- Tech Ad - Ownership Opportunity
- Tech Ad - Take Over Biz
- Tech Ad - Willing to Sell Biz
SERVICE ADVISOR (samples are bolded)
- Bonus and Pay Calculator
- Comeback Process Map
- Creating a Work Order from an Early bird drop-off Envelope Process Map
- Customer Check Out Process Map
- Customer Follow Up Script
- Customer Write Up Process Map
- Fluid Exchange Descriptions
- Follow Up Call
- Labor / General Service Descriptions
- New Customer Process Map
- Parts Mark Up Process Map
- Phone Price Quote
- Process Map (General)
- Self Review Form
- Vehicle Delivery
- Work Order Closing
- Work Order Flow Chart
- Work Order Upgrade
PARTS (samples are bolded)
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MANAGEMENT ( samples are bolded)
- Business Evaluation Calculator
- Company Performance Report
- Creating a Process Map - Process Map
- Customer Demographics Worksheet
- Customer Satisfaction Survey
- Customer Service Advisor Training Process Map
- Employee Discipline Documentation Form
- Employee Evaluation Form
- Follow Up Call
- Follow Up Call Sheet
- Follow Up Log Summary
- Hazmat Cost Calculator
- Hiring Process Map
- Job Application Skills Test
- Job Application Skills Test (Answers)
- Labor Description (General)
- Operations Manual Document Update Process Map
- Service Advisor Daily Report
- Tech Pay Summary
- Value Statement
- Warranty Work Order Back (text for back)
- Work Order QA Report
TECHNICIAN (samples are bolded)
- Courtesy Inspection Report
- 4 Step Clean Up
- Air Conditioning Diagnoses Inspection Report
- Begin Work Order Process Map
- BMW Vehicle Inspection & Servicing Inspection Report
- Brake, Steering Suspension Inspection Report
- Cooling System Inspection Report
- Early Pricing of Work Order Process Map
- Estimate - Short Estimate Form
- Estimate of Recommended Repairs
- Final Mop Process
- Flat Rate Pay Plan
- Journeyman Self Evaluation Form
- MBZ Vehicle Inspection & Servicing Inspection Report
- MIL / Check Engine Light OBD ll Inspection Report
- Starting & Charging Systems Inspection Report
- Technician Upgrading Work Order Process
- Used Vehicle / Pre-purchase Inspection Report
- Vehicle Inspection Doc
- Vehicle Inspection & Servicing Inspection Report
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